Accorn Chronos Ltd / Data protection
Privacy Policy
Your privacy matters as much as your watch's security. We treat both with the same level of care and respect.
21 February 2025
This policy explains what personal information Accorn Chronos Ltd collects, why we collect it, how we use it, and how we protect it. It covers appointment bookings, restoration enquiries, commissioned watches, sales, payments and service records.
We keep the process clear. If you need an answer about your data, contact our workshop.
Your information
What We Collect and Why
Each request has a clear purpose and a lawful basis under UK GDPR.
Contact details and enquiries
We collect your name, email address and phone number when you ask about a watch, restoration, repair or appointment. We use them to reply and arrange the next step.
Lawful basis: taking steps at your request, or our legitimate interest in answering a genuine enquiry.Watch and service details
Brand, model, serial number, condition and photographs help us assess a timepiece and keep an accurate repair or restoration record.
Lawful basis: performance of a service agreement, or steps taken before an agreement.Appointments and consultations
We record preferred dates, appointment notes and relevant access details so a consultation at our Uttlesford workshop runs to time.
Lawful basis: taking steps at your request and performing the resulting service agreement.Payments and watch sales
Payment information is handled through secure payment providers. We receive the transaction status and limited reference details needed for orders, refunds and accounting.
Lawful basis: performance of a contract and compliance with financial record-keeping duties.Cookies and website use
Small website files may record preferences and basic usage information. They help us understand which pages are useful and improve the site. You can control non-essential cookies in your browser.
Lawful basis: consent for non-essential cookies, and legitimate interest for essential site operation.Your control
Your Rights Under UK GDPR
You can ask what we hold and how we use it. We will check your identity before responding.
- Access: request a copy of your personal data.
- Rectification: correct information that is inaccurate or incomplete.
- Erasure: ask us to delete data where the law allows.
- Restriction: ask us to limit how information is used.
- Portability: receive certain data in a structured format.
- Object: object to processing based on legitimate interests.
Send a rights request to [email protected]. We usually respond within one month.
Retention periods
- Enquiries
- Kept for 12 months after our last contact.
- Commission and restoration records
- Kept for 7 years for legal and warranty purposes.
- Photographic records
- Kept for 7 years where you have given consent.
How we protect it
- Encrypted digital storage with restricted access.
- Secure email handling for service information.
- Locked physical records at the workshop.
- No sale of personal data.
- Sharing only where needed for delivery, payment or legal duties.
Clear lines of contact
International Transfers & How to Reach Us
For clients outside the UK, information may be transferred internationally when needed to provide a service or complete a purchase. We apply appropriate safeguards, such as UK-approved transfer arrangements or Standard Contractual Clauses where relevant.
Privacy enquiries can be sent to [email protected] or posted to Shaw Wood Lane, Uttlesford, Hertfordshire, CM23 1HP. You may also contact the Information Commissioner's Office if you remain concerned about how your data is handled.
Need to ask about your data?
We will give you a direct answer.